The Millennium Hotel & Resort Stuttgart offers a total of 454 rooms & suites in the 4* deluxe category. Our restaurant complex consists of 19 themed restaurants, bars and coffees as well as 22 function rooms with a capacity of up to 3,000 guests. 

I was trained according to the training plan of the IHK Mittlerer Neckar in the following departments: 

• Front Office (reception, switchboard and reservations); 
• Housekeeping (room cleaning, uniform issuance, laundry evv. Control of guest rooms); 
• Financial accounting; Service (banquet service, à la carte service, bar);
• Stewarding.

Mövenpick Hotel Stuttgart Airport in Germany is a 4 star superior business hotel with direct access to the airport as well as the trade fair. The hotel has 326 hotel rooms and suites, the Trollinger Restaurant, the Message Café & Bar, seminar, conference and meeting rooms as well as a wellness and spa area and a gym.

As Commis de Bar, I was responsible for the following tasks:

• Responsibility for a smooth operational flow in our bar area
• ensuring compliance with our hygiene regulations and quality standards
• Proper preparation of cocktails, mixed and hot drinks
• Professional consultation of our guest
• Instruction of our temporary staff and trainees

The LE MERIDIEN GRAND HOTEL NÜRNBERG features 192 rooms and rooms, a restaurant, a hotel bar and seven individually designed function rooms with a capacity of up to 250 people.

My responsibilities included:

• Obtaining bids according to company guidelines
• Preparation of daily purchase orders
• Placing orders and purchasing according to economic aspects
• Daily posting of delivery bills and invoices
• Control of parStocks in the storages
• Monthly inventory
• Monthly closing of the ERP program incl. various analyses
• Training of apprentices and trainees

The Leonardo Royal Hotel Munich convinces with a perfect interplay of modern architecture, exclusive design and harmonious colors. The hotel has 424 rooms and suites, restaurant Vitruv, the Leo 90 Bar and 13 event rooms, consisting of smaller meeting rooms and a ballroom with up to 792 seats.

Regular duties included:

• Obtaining bids according to company guidelines
• Placing orders and purchasing according to economic aspects
• Daily posting of delivery bills and invoices
• Control of parStocks in the storages
• Quarterly inventory
• Closing of the ERP program incl. various analyses

Hotelstaff has been Melbourne's leading provider of hospitality professionals for over 30 years.

Hotelstaff continues to be the number one choice for staffing Melbourne's premier local and international events by providing qualified and dedicated talent. 

Among my assignments have been major events, corporate and executive functions, hotels and resorts, venues and receptions, private catering, music and fashion festivals.

Hotel Pension Grimus is an award winning, family owned and managed ski hotel located directly beside the slopes of Mt Buller, only a short 3 hour drive from Melbourne. The hotel is in a truly ski-in ski-out location in the heart of the ski village, only 50 metres from the Abom 6-seat chairlift and 100 metres to the ski school. The hotel offers a complete and luxurious experience with comprehensive guest facilities. It is widely regarded as one of Australia’s best alpine hotels, and has been the recipient of a number of awards including 8 consecutive World Ski Awards as Australia's Best Ski Hotel.

Responsibilities:

• Provide superior service to ensure customer satisfaction
• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions, and sharing additional information with restaurant guests

Charlies is a friendly diner where beachgoers and tourists can satisfy their thirst and enjoy fantastic burgers before relaxing on the world famous patch of sand and sea.

It's located in the heart of Cavill Mall in Surfers Paradise. Like a steady, reliable Australian friend, Charlie's Restaurant Bar & Cafe has been a friend to locals and tourists alike for more than 35 years.

Tasks and duties:

• Preparing, mixing and serving cocktails, wine, beer, cider, soft drinks, water and coffee
• Cleaning and maintaining the bar area, especially where food and drinks are prepared
• Taking and handling payments for orders

Unconventional luxury with character - the hotels of the Giardino Group offer genuine relaxation, incomparable lifestyle and enjoyment at the best locations in Ascona, Minusio Locarno, Champfér-St. Moritz and Zurich. The Giardino Group focuses on experiences, events, health, fitness and the highest quality, as well as surprising details and outstanding service in an unmatched style.

Chef de Rang Bar / Asisstant Bar Manager duties: 

• Responsibility in ensuring a smooth service flow at the hotel bar.
• Support and substitute for the bar manager in his absence
• Assisting and advising guests at the bar
• Mixing and serving various drinks, cocktails and coffee specialties
• Cigar and digestif service
• Organization of special events, banquets and receptions at the hotel bar
• Maintenance and closing of the cash register

Front Office Agent responsibilities: 

• the handling of check-in and check-out
• the assistance of our demanding, international guests
• assisting the conciergerie
• creating, revising and translating the guest newspaper "Giardino Daily" and "Giardino Weekly" in three languages (d,i,e)
• the back office service/telephone switchboard
• receiving and processing room reservations with the Protel computer system
• taking and processing table reservations in the booking system "Bookatable
• management and responsibility of the hotel cash desk
• general guest correspondence in three languages (d,i,e)
• acceptance, issuing and booking of vouchers and gift cards

Guest Relation F&B tasks:

• the customer telephone service
• the computer system administrative work
• welcoming guests and escorting them to the respective restaurants
• assistance in our different restaurants
• ensuring guest satisfaction

ZURICH MARRIOTT HOTEL is a first class business hotel in the heart of Zurich and has 266 rooms. The hotel includes the restaurant eCHo, a Thai restaurant White Elephant and the Bar & Lounge 42. In the generously designed banquet rooms for up to 650 people, customized seminars and events of all kinds are held.

Responsible for the following job duties:

• Independently managing shifts in collaboration with front office Clerks
• Guest assistance
• Check in and check out of guests
• Increasing sales through supplementary sales (upselling)
• Independent complaint management
• Receiving and processing individual reservations
• Professional correspondence both by email and telephone and compliance with
  the company's internal guidelines
• Arrival preparation and room assignment taking into account guest requests and  guaranteed preferences
• Optimal utilization of room categories
• Review reservations in Marriott's MARSHA reservation system and ensure correct transfer into PMS
• Verify all reservations for accuracy, and correct rates and appropriate segmentation
• Support of the Guest Relations department
• Create daily statistics
• Share responsibility for achieving departmental goals (upsells, guest satisfaction survey and enrollments)
• Ensure compliance with brand standards
• Contribute to staff scheduling
• Organize and lead daily 15-minute training sessions.

Marriott International operates in more than 110 countries worldwide. The group owns more than 7,000 hotels of a total of 30 hotel brands. The EMEA headquarters of Marriott International is located in Eschborn (Frankfurt am Main), London, Luton, Zurich and Dubai.

In particular entrusted with the following tasks:

• contact person for various concerns and matters
• prepare presentations and meetings in support of the European marketing activities
• Assist in the preparation and production of statistical reports 
• Prepare and send internal team correspondence, presentations and other documents 
• Assist in the management and coordination of marketing-related initiatives and programs
• Assist in maintaining marketing specific content 
• Coordinating the location and schedules of various meetings, trainings and conference calls
• Handling of travel and other expenses accounts
• Coordinating and assisting with the implementation and planning of hotel visits and training sessions.

Business management, languages and various hospitality related subjects are taught, to become  state-certified hotel business manager at the Pegnitz Hotel Management College.

The advanced training imparts expertise to meet complex requirements in professional situations in a competent and professional manner. In addition to in-depth professional knowledge, skills in the area of management such as leading employees, operating in a team, customer service, as well as effective and cost-conscious design of operational processes are acquired.

Final subjects:

• Financial management
• Human resources with labor law
• Quality management
• English

Graduated as state-certified Hotel Business Manager and Bachelor Professional in July 2022.

The Sheraton Berlin Grand Hotel Esplanade has 394 rooms and suites in the premium sector. The conference area has 12 meeting spaces with approx. 1200 m2, the glass-covered entrance, as well as the numerous F&B possibilities make the Sheraton Berlin Grand Hotel Esplanade the ideal event hotel.

My tasks include:

• Independent proposal preparation up to independent contract negotiation
• Preparation of house inspections and customer appointments
  Maintenance of sales channels in specific sectors
• Maintenance of customer databases and customer profiles
  Support of existing customers in national & international environment
• Independent organization of customer events, sales promotions, telemarketing and FAM trips
• Participation in the creation of the Sales Action Plan
  Support in the preparation of monthly statistics and sales reports
• Observation and analysis of the market and competitors

Veranstaltungsräume von S bis XXL. Ob im großen The JW Marriott Hotel Berlin features 505 guest rooms and suites with views of Potsdamer Platz, Tiergarten or the embassy district. As one of the largest event hotels in Berlin, the hotel offers facilities on a total area of 5,500 m². 48 flexibly usable event rooms from S to XXL. Whether in the large ballroom for up to 2,300 people or in a smaller salon from 2 to 250 people.

My responsibilities include:

• Planning and managing national and international sales activities
• Support of existing customers as well as the increase and maintenance of relationships with established accounts
• Identifying potential new accounts
• Organization of and participation in sales trips and trade shows
• Planning and execution of customer events
• Control and analysis of all sales activities and markets
• Qualification of inquiries and organization of site inspections